Exchange Policy

Exchange Policy

Exchange Policy

We have a 7 days Exchange policy, which means you have 7 days after receiving your item to request an Exchange product.
To be eligible for a Exchange, your item must be in the same condition that you received it, unworn or unused, with system generated invoice (Mandatory), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Exchange Process :
To start an Exchange, you can contact us at

alimranshoppingm@gmail.com . If your Exchange is accepted, we’ll send you Exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an Exchange order will not be accepted.

You can always contact us for any return question at alimranshoppingm@gmail.com
  • Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

  • Exceptions / non-returnable items
Certain types of items cannot be Exchanged, like custom products (such as special orders or personalized items,shrinked & stitched), and personal care goods (such as beauty jewelry products). We also do not accept Exchange from other stores not associated with Al Imran Mall Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept Exchange on Sale items or gift cards.

  • Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Exchange Notification/Call
We will notify you once we’ve received and inspected your exchanged item, and let you know if the Exchange of product was approved or not. If approved, you’ll be acknowledged on your original payment method. Please remember it can take some time for your bank or credit card company payment  to be settled in our account. We will share a voucher if balance is left from our side so you can use it in future. 
Note: Sale items cannot be exchanged or returned or refunded.